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                          Office of Information Technology
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Laptop SLCC Technology Guide and Resources for Working Remotely Wireless tower
Introduction

Technology has made it easier than ever to work remotely, using almost any mobile device. At SLCC, we provide a variety of services to connect you with colleagues and students if you are working from an alternative location.

A large percentage of our online services do not require anything but a device and an Internet connection. There are some services that do require special software or information to access. Below are a few common work functions and the systems recommended for performing them remotely.

If you have any questions or issues, you can contact the SLCC Technical Support Team at 801-957-5555 or by mail at helpdesk@slcc.edu


Internet Connection

SLCC recommends that regardless of which tools staff/faculty use when telecommuting, they should have access to 10 Mbps (or faster) connection to minimize potential bandwidth issues.  Keep in mind, however, that this is a general recommendation and available bandwidth will be affected by other devices actively sharing the connection; such as other internet Users in the home, streaming services, security services, etc.


For information from Human Resources on telecommuting, visit the Working through COVID-19 telecommuting handbook on the SLCC human resources page.


Remote Access (to services normally available only from on Campus)

For accessing systems that are only available from on campus, you have two options, AllAccess or VPN. 

Key






Our recommended solution is AllAccess (typically, the “SLCC desktop” is recommended for most people). This acts as a VPN connection and allows you access to systems typically only available from on Campus (Home (H:\ Drive) and Departmental Drives (I:\ drive – etc), Banner, Etrieve, SLCC Buy, etc). The AllAccess servers have most of the common applications used at the college already installed. This is a virtual desktop, ready to go.

*Note that if a specific piece of software is needed in on the SLCC Desktop, contact OIT and we can work with you and possibly the vendor to obtain software licenses needed.

You can also use the VPN to access some of the above resources (Banner, Etrieve, etc.). Accessing files remotely via this method is possible but not recommended especially if you are working with large files.

Additional information links:

ALLACCESS: AllAccess (select the SLCC Desktop)

VPN: SSLVPN Start page


Phones and Voicemail

The Cisco Jabber application is not only an instant messaging application, but also acts as a soft phone. This means, with a laptop or desktop computer from home, you can log into Jabber and make and receive calls just as if you were at your desk (a headset with microphone are recommended, but you can use the speaker and mic built into a laptop if needed).

                                       Agent on phone

Voicemail is available from your email, as well as inside the Jabber application

You can also enable forwarding options while away from your desk by logging into the Cisco Unified Communications Self Care portal and forward calls to another number (Cell phone, a co-worker, etc)

Additional information links:

JABBER

PHONE CONFIGURATION

SLCC Work Phone Forwarding


Video, Web and Audio Conferencing

Zoom is the primary solution for video or web conferencing. We have licenses available for all faculty and staff to leverage this function. There is also an integration with Canvas that you can use to schedule online sessions with your students.

   Group at table

Microsoft Teams* also has a video/web conferencing component. From inside a Team, you can start a video conference with your team or if you open Outlook, you can schedule a meeting with Teams like how you can schedule Zoom meetings.  We currently do not have licenses for using Microsoft Teams from a landline or cell phone like you can from Zoom (you can use the Teams app from your cell phone).

*The Microsoft Teams desktop or smart phone client is highly recommended compared to using the web client

Additional information links:

Zoom

KB0011628 - Zoom Recordings at SLCC

KB0011627 - Recommended Video Storage Locations

KB0011421 - Zoom Security

KB0011598 - Securing your Zoom Meeting

Microsoft Teams

Teams Start Page

End User Training for Microsoft Teams



WebEx (Will No Longer Be Available after June 30, 2021)
Important note - SLCC sponsored WebEx video conferencing account will not longer available after June 30, 2021.  Checkout this Knowledge Base article for additional information (KB0011537 - SLCC WebEx Subscription Ending)

SLCC WebEx Start Page

SLCC WebEx YouTube Walkthroughs

WebEx Essentials for Working Remotely

Transition to Virtual Learning


Online Collaboration and File Storage

For college-related business we recommend using Microsoft 365 and a Shared SharePoint or Team Site can allow you to share files and collaborate with your coworkers. Microsoft Teams allows you to share files and communicate with your teams in a chat-based environment.

Groupstorage


File-Sharing Tools


Staff/Faculty and current Students also need file-sharing tools while utilizing digital workplace solutions. File-sharing allows staff/faculty and Students to collaborate on documents in real time.  Several services are provided at no cost by SLCC.


Microsoft OneDrive: Microsoft OneDrive is a file hosting service and synchronization service operated by Microsoft as part of its web version of Office.  It is included in your SLCC Microsoft 365 license.


Google Drive: When working or collaborating with students we have traditionally used Google Drive, however, you may now use Microsoft 365. Google Drive is a cloud-based option for storing, creating, editing, and sharing files. Users can create different types of files using Google Drive tools, such as Google Docs for word processing, Google Sheets for spreadsheets, and Google Drawings for creating diagrams and simple workflows. Users can also integrate Google Drive for storing files created or edited by locally installed applications (e.g., Adobe Acrobat or Microsoft Word).


Additional information links:

SHAREPOINT: SLCC SharePoint Home

MICROSOFT TEAMS: Teams Start Page

ONEDRIVE: SLCC OneDrive

Your OneDrive is a great place for saving your personal files that don’t normally need to be shared with everyone in your department and is good for small group file sharing.

GOOGLE DRIVE: SLCC Google Drive

For working with students, use the Google drive for saving and sharing files. You may also use Microsoft 365 for this, but we traditionally have recommended using the Google suite for this function.


Email

You can access your college email either from your computer and outlook, from your smart phone, or from https://oulook.office365.com. Just log in with your college credentials (username@slcc.edu).

      email


Additional information links:

MICROSOFT 365 EMAIL: @slcc.edu Accounts

GOOGLE EMAIL: @bruinmail.slcc.edu accounts





Electronic Signatures and Paperless Processes


Staff/Faculty can use the following tool to minimize the need to send, print, sign, scan, and forward documents.  The tool is available to Staff/Faculty that have requested and been approved for its use.


Adobe Fill and Sign: Adobe Fill and Sign is a free tool that can be used for basic filling and signing of forms without the need of a full license.  If additional features or options are needed, please contact Technical Support at 801-957-5555 or by email at helpdesk@slcc.edu



Broadcasting Classrooms (Smart Rooms)


SLCC offers several broadcasting classrooms (Smart Rooms) where faculty can hold class for students that are attending remotely as well as record both video and audio that are stored and can be reviewed later.

 

If there is a classroom that is currently not set up as a Smart Room for broadcasting, you can contact Technical Support at 801-957-5555 (or by email at helpdesk@slcc.edu) and a request can be submitted to Video Conferencing for review and implementation.

 

Additional information links:

 

KB0011575 – Video Broadcasting and Lecture Capture Classroom Guide – High-End Rooms

 

KB0011574 – Video Broadcasting and Lecture Capture Classroom Location List

 

KB0011486 – Video Broadcasting and Lecture Capture Classroom Guide – Basic Room

 

KB0011573 – Video Broadcasting and Lecture Capture Classroom Location List (Basic Room)