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Technical Support Walk-in Closure

Effective immediately we will be closing the walk-in function of the Technical Support Help Desk and will move to a scheduling model.

 

If you need to computer or Technology assistance, please can contact us in one of two ways:   

 

First, submit a ticket via http://support.slcc.edu by selecting “Report an issue” (also remember you can search the support site for many common fixes to known issues).  

 

Image shows Request an Issue link

 

Fill in the request with as much information as you can.  Make sure to provide alternate contact information if you are not using Jabber as a soft phone.

 

Second, If you cannot create a ticket yourself, please contact the Help Desk via phone at 801-957-5555.

 

We will first attempt to support you remotely using some of our remote support tools to remotely fix your issue.  If that is unsuccessful, we will assign the ticket to someone in the team and they will work with you to schedule a time to have you bring in your device.

 

For people who do not have internet at home

We’re aware there are some people without internet connections at home and who would like to use their smart phone as a hotspot for Internet connectivity (having unlimited data through your cell service provider is recommended).  This can be used to connect laptops, tablets, etc to the Internet.  For assistance, please contact us using the above process.

 

We appreciate your patience as we work through these new procedures.

 

 

Image shows SLCC Work From Home KB  Article link

Image shows SLCC Support Site link

Find solutions to common questions and tech problems on the OIT support site (or start a support incident yourself)





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