This site requires JavaScript to be enabled


How to Clear Browing History/Delete Temorary Internet Files

Why Clear Cache and Cookies?

Clearing Cache and Cookies is an important first step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what is actually coded into the website. Clearing Cache and Cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.


Keyboard Shortcut for Most Browsers

If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.


IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cookies & cache.



Google Chrome:

  1. Click the Tools menu (three dotted lines in the upper-right corner)
  2. Select History. 

 Image Shows Chrome Settings

3. Select Clear Browsing Data from the left-hand side. Check-mark Cookies and other site data and Cached images and files and select Clear Data. 


 Image Shows Chrome Browsing Data

  1. Close your browser (or quit the program if you're on Mac) for changes to take affect.




  1. Click on your tools bar
  2. Click on Options (On PC, it's called settings)

Image shows Firefox Settings

  1. On the menu to the right, select "Privacy and Security"
  2. Under the history option, there is a shortcut titled “Clear History" - click that

Image shows Privacy screen

  1. Select only the top four options and hit clear now

Note: you can deselect the top two options if you don't want to clear browsing, download and search history

  1. Close out of your browser (PC) or quit the application (Mac) for changes to take effect

 Image shows Firefox Clear History






  1. Click on Safari in the top left corner of the finer bar
  2. Click Preferences

Image shows Safari Preferences

  1. Click the Privacy tab
  2. Click Manage Website Data...

Image shows Safari Privacy screen

  1. Click Remove All
  2. Click Remove Now

Image shows Remove Now button

  1. Quit Safari (don't just close it) and reopen for your changes to take place.




Internet Explorer:


  1. Click on the Settings menu in the upper-right corner
  2. Click Internet options

Image shows Internet Explorer Options

  1. Under the General tab on the upper-left hand side, scroll down to Browsing history.
  2. Select

Image shows Internet Explorer Delete button

  1. Check the "Temporary Internet files and website files," "Cookies and website data," "History," and "Download History" boxes
  2. Click Delete

Image shows Internet Explorer delete button

  1. Close out of Internet Explorer and reopen it for changes to take affect. 




Microsoft Edge:


  1. Click the Tools menu (three dotted lines in the upper-right corner)
  2. Then Settings

Image shows Edge settings

  1. Scroll down until you see "Browsing data"
  2. Click Choose what to clear

Image shows Edge Clear Button

  1. Select the top four boxes
  2. Click clear

Image shows Edge Clear Button

  1. Close out of Microsoft Edge completely for changes to take affect


Was this article helpful?
Not rated

Print Article