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Salt Lake Community College Office of Information Technology Strategic Plan 2018-2021

SLCC Mission Statement

Salt Lake Community College is your community college. We engage and support students in educational pathways leading to successful transfer and meaningful employment.

 

Increase student completion Improve transfer preparation and pathways Align with and respond to workforce needs Achieve equity in student participation and completion Secure institutional sustainability and capacity
  1. Integrate student support systems
  2. Restructure financial awards
  3. Deploy strategic enrollment management
  1. Design guided pathways
  2. Transform general education
  3. Offer open general education certificate
  1. Merge SLCC workforce organizations
  2. Form Westpointe workforce education and training hub
  3. Pioneer competency-based education and prior learning assessment
  1. Deepen culture of equity and inclusion
  2. Reflect community: faculty and staff hiring
  3. Reflect community: student recruitment and support
  1. Advance technology and systems design
  2. Organize for cross-college collaboration
  3. Respond to “good economy” opportunities and challenges
  4. Invest in ourselves through professional development and talent recruitment

Note: The colors and numbers below the OIT Strategies tables correspond to the SLCC goals and strategies

Office of Information Technology Purpose Statement

SLCC provides integrated, flexible, secure and dependable technology insuring anytime/anywhere access for students, faculty, staff, and the community that enhances instructional quality and helps the SLCC community to meet its goals.

Office of Information Technology Goals

Goal 1 - Support faculty, staff and student success

1. Objective: Increase the analytics and decision support by effectively integrating applications and data infrastructure

OIT Strategies Ensure application data and system integration
Continue Starfish case management rollout
Build out data Extraction, Transformation, and Load (ETL) methods and infrastructure to allow flexible
Integration of external data sources into the ODS for use in reporting and research tools
Implement an Advancement CRM and Management System
Build an integration hub using Ellucian Ethos or similar product
Deploy the RED ETL server in production
Deploy RStudio Connect to deploy data visualizations 
Deploy new data warehouse hardware
Look to fund and implement new inventory management system
Increase use of Banner 9 Self-Service Features
a,b,c a,b a,c a,b,c a,b,c

2. Objective: Implement applications built with responsive technology and are ADA compliant

OIT Strategies Upgrade Luminis to 5.3
Ensure all purchased applications are reviewed and approved by the Universal Access Coordinator
Continue to support the Universal Access Committee
a     a,b,c a

3. Objective: Create and augment technology training

OIT Strategies Continue to Develop Online and In-Person Training 
Develop the Service Catalog in ServiceNow to provide on-line self-service opportunities to clients
Provide mechanism in ServiceNow for requesting customized software training
Provide both printed and on-line documentation for training opportunities
Orient all incoming students, faculty and staff to IT services and support
Promote IT services and products to students, faculty and staff
a       d

4. Objective: Implement and support a centralized testing and assessment model

OIT Strategies Implement and support a centralized testing and assessment model
a   a   a,b

5. Objective: Support the Strategic Enrollment Management Committee (SEM) Initiatives

OIT Strategies Implement CampusLogic to support Financial Aid delivery
Implement the intake CRM
Modify My.SLCC to accommodate intake initiatives
Implementation of the Student Installment Loan capabilities of the Touchnet Suite
Implement student proxy self-service
Implement Elevate to provide a professional interface for Continuing and Community education
a,b   a,b,c c a,b,c

6. Objective: Digital transformation through form integration into imaging and provide an automated method to move online employee onboarding forms into the imaging system

OIT Strategies Update the document imaging solution
Centralized portal for forms management
a       a,b

7. Objective: Standardize Innovative Classroom Technology and Video Conferencing

OIT Strategies Increase availability of video conferencing technology
Evaluate and rollout lecture capture technology
Implement wireless projection in classrooms
Create a centralized database of Flex Classroom training/tutorials/lesson plans for faculty scheduled in these high-tech classrooms
Expand availability and training of video conferencing solutions both for staff functions and for teaching
a b     a,b,d

8. Objective: Provide a single point of contact for online and phone student support

OIT Strategies Bring all contact under one phone number or one web page with tiered support
Put all groups under a ticketing model
a,c       a,b

9. Objective: Increase institutional collaboration and knowledge sharing

OIT Strategies Implement better organization to SharePoint environment
        a,b

Goal 2 - Strengthen IT Governance

1. Objective Purchase vendor developed and supported software solutions limiting internal development to single purpose applications and integration

OIT Strategies Chair and conduct Technology Review Council (TRC) meetings to review technology projects coming from the President’s Cabinet
Support Data Governance Council initiatives
Organize a project management group within IT
a       a,b

2. Objective: Integrate systems data to support reporting and analytics

OIT Strategies Chair and conduct Technology Review Council (TRC) meetings to review technology projects coming from the President’s Cabinet
Support Data Governance Council initiatives
Organize a project management group within IT
a       a,b

Goal 3 - Protect student and employee privacy and effectively manage the security of information systems

1. Objective: Improve Organizational Security and Privacy Culture

OIT Strategies Create a Security Policy
Implement mandatory security training for all employees
Formalize a framework for risk assessment
Expand multifactor authentication to all appropriate administrative systems
a     a a,b,d

2. Objective: Improve OIT Capacity for Security Management

OIT Strategies Implement a new Banner security model
Add the security analyst role to the ISO team
Continue to roll out the Network Access Control (NAC) system
        a,b

3. Objective: Improve update management for applications and all operating system platforms

OIT Strategies Implement Windows feature release updates
Implement off-campus updates
Implement WOL updates
Implement application monitoring and updates
Implement driver/firmware update push
Implement tools to manage Apple systems
        a,b

4. Objective: Continue the development of Security Information and Event Management processes

OIT Strategies Security event response automation
a     a a

5. Objective: Perform GAP analysis and refine security framework policies

OIT Strategies Engage outside auditors to identify policies and procedures that requirement, additional documentation, or missing processes
        a

Goal 4 - Continue to build a robust, highly available, and flexible infrastructure

1. Objective: Maintain and provide a robust, resilient, and reliable wired and wireless data network infrastructure

OIT Strategies Infrastructure Redundancy
Build out a redundant internet network circuit
Use industry best practices to maintain, optimize, and enhance infrastructure redundancy for current and future network implementations
Maintain and upgrade network hardware and software to ensure scalability to meet current and future scholastic needs
a   a,b c a,b

2. Objective: Build a robust, scalable data center environment

OIT Strategies Upgrade the data center
Develop cloud storage services
Implement management systems for all SLCC device types
Maintain and provide a robust and reliable voice communications network infrastructure
a   a,b c a,b

3. Objective: Maintain and enhance the network infrastructure to support the operations and ease of access to college resources

OIT Strategies Continue to provide and expand a ubiquitous secure wireless infrastructure in public areas, both indoors and outdoors, to meet the increasing demand for wireless access
Eliminate WAN/LAN bottlenecks to support intra/inter-campus communications and collaboration
a   a,b c a,b

Goal 5 - Develop funding and budgeting to effectively manage a centralized Office of Information Technology

1. Objective: Develop a business management model for OIT

OIT Strategies Improve and maintain a sustainable funding model for centralized IT
Create a Business and Licensing Office for OIT
Create a comprehensive lifecycle management plan
a       a,b,c,d

2. Objective: Build an attractive environment to retain and recruit OIT staff

OIT Strategies Maintain OIT staffing by keeping compensation levels at 90% of industry
Continue to develop plans and proposals for a new IT building
a     b a,b,c,d

Goal 6 – Ensure Business Continuity and Disaster Recovery

1. Objective: Make key communication systems available continuously

OIT Strategies Migrate SLCC email to Office 365
        a,b

2. Objective: Prepare effectively to allow rapid business continuity in case of a disaster

OIT Strategies Refine and complete cross training and documentation
Establish Banner Backups on cloud services
Make use of cloud technology for application deployment and services where it makes sense
Complete disaster recovery testing twice annually
        a,b




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