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Barracuda Email Security Service User Guide

The Barracuda Email Security Service is a email security service that protects both inbound and outbound email against the latest spam, viruses, worms, phishing, and denial of service attacks. The Barracuda Email Security Service web interface includes the Message Log from which you can manage your quarantined messages. Additionally, you can set account preferences based on features enabled for your account by the administrator.

**Below is a summary of the Barracuda User guide. To see the full article you can view it online.**

The functions you have available include:

  • Manage quarantine inbox delivery or delete quarantined messages.
  • Create exemption (accept mail from), block, or quarantine policies for email addresses, domains, and users.
  • Change password.

Message Log

 The Barracuda Email Security Service web interface includes the Message Log from which you can manage your quarantined messages.

Quarantined Mail

 

You will be notified on a daily basis when you have quarantined messages. The message will come from Barracuda Networks <quarantine@ess.barracuda.com>, with the Subject line of "Barracuda Email Security Service Quarantine Notification". Note that quarantined messages expire after 30 days.

Figure 1. Quarantined Email Notification.

Image Shows Barracuda Quantine Message

 

Logging in to the Barracuda Site directly:

To login to the Barracuda system without clicking on the links in the Quarantined message above, open your browser and go to:

    https://ess.barracudanetworks.com  

At that site, enter your college email address and then click to "send login information":

    

You will receive an email. Click on the link labelled: "To log in directly"

   

 

Manage Quarantined Mail

Use the Message Log to manage quarantined mail. The Message Log page displays all email messages that come through the Barracuda Email Security Service to your account. You can filter the view by All, Allowed, UI Delivered, Not Allowed, Blocked, Deferred, or Quarantined using the drop-down menu.

Figure 2. Filter Messages in the Message Log.

Image show Filter Message Log

 

Messages are blocked due to the following:

  • Spam and virus policies set by your administrator for the domain; and
  • Email address or domain block policies, as well as email from other users, set by your administrator for the domain.
  • Messages are deferred for various reasons. Click the Help ) icon on the Message Log page for more information as well as details on searching for and filtering messages.

From the Message Log page, select one or more messages, and then click on an action, as illustrated in Figure

  1. To select all messages, select the check box at the top of the Message List.

Figure 3. Message Actions.

Image shows Message Log Categories

 

Once you select one or more messages, you can take the following actions:

  • Spam – Selected messages are sent to Barracuda Central for analysis.
  • Not Spam – Selected messages are sent to Barracuda Central for analysis.
  • Export – Selected messages are exported to a CSV file. When prompted, enter a file name and select whether to save to your local desktop or network.
  • Deliver – Attempts to deliver the selected message(s) to your mailbox. If a message is successfully delivered, the Delivery Status changes to Delivered. The mail remains in the log until you select the message and click Delete. If the mail cannot be delivered, a notice displays in your browser window and the Delivery Status does not change. If delivered messages are not delivered to the recipient's mailbox, it may be due to a filter on the mail server or a service on your network catching the mail as spam. Check with your system administrator for more information. Additionally, check your local trash/spam folder for the mail.
  • Delete – Selected messages are removed from the Message Log.
  • Whitelist – Always accept mail from the selected email addresses, domains, and/or users. Recategorize – When one or more categorized emails are selected, allows you to change the category. For example, if the message is categorized as Corporate but you believe it should be categorized as Marketing Materials, you can change the category via the Recategorize drop-down. This action submits this email message for recategorization to your selected category. If you select Other and enter a custom category, the category updates for that particular email message. For more information, see Email Categorization below.

Email Categorization

 

If the Reason for a message in your Message Log displays as Email Categorization, the email from this sender is categorized as not necessarily spam, but something that you may have subscribed to at one time but no longer want to receive. For example, newsletters and memberships, or marketing information. Email Categorization assigns some of these emails to specific categories, which the administrator can decide to allow, block, or quarantine. Supported categories display in the Message Log Reason field as:

  • Email Categorization (corporate) – Emails sent by a user at an authenticated organization from an MS Exchange Server that involves general corporate communications. Does not include marketing newsletters.
  • Email Categorization (transactional) – Emails related to order confirmations, bills, invoices, bank statements, delivery/shipping notices, and service-related surveys.
  • Email Categorization (marketing) – Promotional emails from companies such as Constant Contact.
  • Email Categorization (mailing lists) – Emails from mailing lists, newsgroups, and other subscription- based services such as Google and Yahoo! Groups.
  • Email Categorization (social media) – Notifications and other emails from social media sites such as Facebook and LinkedIn.

View Message

 

To view the message source, headers, and available options, double-click the message; the message content displays. You can take the following options:

Click Source to view all headers

Click Deliver to deliver the email to your regular mailbox

Click Download to download the message to your local system or network

Click Whitelist to exempt the sender, that is, specify that all future mail from the sender is not

quarantined and instead goes directly to your regular mailbox

Alternatively, you can use the Settings > Sender Policy page to exempt or block senders. See Set

Exempt and Blocklist Policies later in this article for additional information.

  • Click Block and select whether to block the message Domain or Email
  • Click Delete to remove the message
  • Click Download to download and open the email
  • Set Exempt and Blocklist Policies

 Use the Sender Policy page to specify whether to block, allow, or quarantine messages from a specific sender or domain. These are called exempt/blocklist policies. To create a new policy:

  1. Go to Settings > Sender Policy page, and enter the email address or domain in the Sender field.
  2. From the Policy drop-down menu, select whether to Block, Exempt, or Quarantine the sender.
  3. Optionally, you can add a comment to indicate why you created the policy.
  4. Click Add to save the policy:
    Image shows Sender Policy
  5. To remove a policy, click Remove in the Actions column for the sender policy you want to remove.

Change Your Password

 

Use the Settings > Change Password page to change your password. Click Save Changes to change your password.

 





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