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Information Technology Strategic Plan

Office of

Information Technology

Strategic Plan

 

Calendar Year 2012-2015

Prepared by:

 The SLCC Technology Strategic Action Team

March 01, 2012

 

 

Executive Summary

 

SLCC provides integrated, flexible, and dependable technology insuring anytime/anywhere access for students, faculty, staff, and the community to enhance instructional quality and helps all SLCC constituents to meet their goals.

The IT Strategic Planning Team also reflected on the institution’s core values and how the College should take those values into account when making decisions regarding its technological development. As a result of those discussions, the Planning Team identified a set of guiding principles for IT decision-making that reflect SLCC’s values “in action.” In other words, they indicate how the College will rely on its values when choosing between competing demands and courses of action to ensure that its decisions regarding technology are consistent with its institutional mission and vision.

 

SLCC’s Guiding Principles for IT Decision-Making

  1. SLCC provides opportunities for students to develop the skills needed in today’s increasingly technology-dependent economy.
  2. SLCC provides innovative, technology-enabled learning environments that are flexible, reliable, and capable of accommodating multiple approaches to teaching.
  3. SLCC provides information, services, and resources anytime, anywhere, as appropriate.
  4. SLCC uses technology to be responsive to the needs of its diverse community.
  5. SLCC technology environments support effective partnerships and interaction with institutions, companies, and the community.
  6. SLCC provides faculty and staff with the training and support necessary to facilitate their efficient use of the available technological resources.
  7. SLCC provides a stable, supportable foundation of technology that evolves without disrupting the college’s core functions.

Finally, after assessing the current state of SLCC’s environment in relation to its vision for the future of technology at the College, the IT Strategic Planning Team developed a series of IT goals and strategies intended to support the institution’s progress toward that future.

GOALS

The following information technology goals align and support the Salt Lake Community College Strategic Vision and initiatives.

 

GOAL 1:   (INTEGRATION & ACCESS)

Information Technology will plan and deliver integrated information services to enable customers to access the information they need, when and where they need it.

 GOAL 2:  (SERVICE DELIVERY)

Information Technology will meet or exceeed customer requirements for technology service delivery.

GOAL 3:  (IMPROVE & STREAMLINE)

 Information Technology will leverage existing, emerging, and innovative technologies to enhance, improve, and streamline business processes.

GOAL 4: (PRIVACY & SECURITY)

Information Technology will ensure the privacy, integrity, reliability and appropriate use of information resources.

 

The table below summarizes the objectives and strategies and how they map to each of the Office of Information Technology Strategic Goals which are shown at the right. 

Goal 1: Integration & Access

Goal 2: Service Delivery

Goal 3: Improve & Streamline

Goal 4: Privacy & Security

Objectives

Strategies

Goals

1. 1.     Assess, coordinate, oversee, and fund all technology activities

1.1

Strengthen the charter of the IT Steering Committee, including the approval, coordination and prioritization of projects, the coordination of purchasing activities, and the communication of these activities to the college community.

 


1.2

Identify and obtain institutional funding sources for IT projects, including technology lifecycle replacements including PC’s, Laptops, infrastrature, expansion projects, and ongoing hardware and software maintenance.

 

 

 

1.3

Provide motivation/incentives for utilization of existing technology resources and applications.

 

1.4

Maintain and participate in ensuring ADA compliancy.

 

 

1.5

Develop strategies for staff recruitment and development.

 

 

 

               

 

The table below summarizes the objectives and strategies and how they map to each of the Office of Information Technology Strategic Goals which are shown at the right. 

Goal 1: Integration & Access

Goal 2: Service Delivery

Goal 3: Improve & Streamline

Goal 4: Privacy & Security

Objectives

Strategies

Goals

2.  Work collaboratively with campus areas and other school units to leverage technology as a means of conducting college business and eliminating manual transactions  to   create a user friendly “paperless college” 

2.1

Take advantage of current and developing technologies to provide students an external “one stop shopping” view of detailed course information and availability.  

 

2.2

Maintain, support and provide expanded capabilities to the e-commerce technologies used across the campus. 

 

2.3

Work collaboratively with the School of Applied Technology (SAT) to develop and integrate an administrative application that meets the flexible needs of SAT and integrates into Banner ERP systems that help align their business processes.

2.4

Provide development, integration and operational support for the enhancement of existing applications used in the administration of SLCC  - Online Application,  Online Registration,  Online Residency application, Course Pre-requisite checking, Online grading, etc.

2.5

   Collaborate with the campus community on new and emerging technologies that enhance or provide new solutions to support SLCC business operations and enrollment growth.  – Degree Works, Mobile Applications, etc.

               

 

The table below summarizes the objectives and strategies and how they map to each of the Office of Information Technology Strategic Goals, which are shown at the right. 

Goal 1: Integration & Access

Goal 2: Service Delivery

Goal 3: Improve & Streamline

Goal 4: Privacy & Security

Objectives

Strategies

Goals

 

3. Create and implement a current, stable, and reliable Enterprise Infrastructure.

 

 

 

3.1

Continue to provide and expand a ubiquitous secure wireless infrastructure in public areas, both indoors and outdoors, to meet the increasing demand for wireless access.

3.2

Utilize current industry best practices to implement infrastructure redundancy and remove single points of failure.

 

3.3

Eliminate WAN/LAN bottlenecks to support intra/inter-campus communications and collaboration.

3.4

Update/Improve power resiliency for infrastructure on critical systems to ensure systems availability.

 

3.5

Continue to provide resilient, flexible, and scalable voice communications to support college business operations and collaboration.

3.6

Integrate a scalable video communications platform to support college business operations and collaboration.

3.7

Integrate Fax over IP technology into existing infrastructure to reduce equipment management and equipment costs.

               

 

 

 

The table below summarizes the objectives and strategies and how they map to each of the Office of Information Technology Strategic Goals which are shown at the right. 

Goal 1: Integration & Access

Goal 2: Service Delivery

Goal 3: Improve & Streamline

Goal 4: Privacy & Security

Objectives

Strategies

Goals

4.  Research and development of emerging web based technologies to enhance existing tools and provide new solutions to match the changing needs of the college community.

 

4.1

Implementation of new college wide content management system (CMS), migrating from EOL system.

 


4.2

Enhance single sign-on technologies to provide a better end user experience.

 

4.3

Research and development of mobile applications to allow the accessing of information anytime and anyplace.

 

4.4

Provide a dashboard service to end users, which will provide a conduit for real-time monitoring and notification of issues with technologies that may impact the end user experience.

 

 

4.5

Maintenance of existing software developed by web services to not only enhance functionality but evaluate and test security mechanisms to provide up to date security controls to protect user information.

 

               

 

 

The table below summarizes the objectives and strategies and how they map to each of the Office of Information Technology Strategic Goals which are shown at the right. 

Goal 1: Integration & Access

Goal 2: Service Delivery

Goal 3: Improve & Streamline

Goal 4: Privacy & Security

Objectives

Strategies

Goals

5.  Establish teaching and laboratory environments that most effectively provide the learning tools required by students.

5.1

Standardize instructional computing core hardware and software configurations, purchases and licensing, refresh cycles and user authentication.


 

5.2

Aggressively pursue research and development of technologies that will provide student learning experiences comparable with those practiced in industry.

5.3

Consolidate technological resources and trained personnel to create “Technology Centers” (near multiple lab areas) that will effectively provide vital services in a shared learning environment.

 

 

5.4

Continue to Integrate student-owned electronic devices with the college’s available technology.

5.5

Effectively train faculty and staff how to use the learning tools in classrooms and labs.

 

 

5.6

Establish a collaborative governing body to oversee best practices for computer labs.

               

 

The table below summarizes the objectives and strategies and how they map to each of the Office of Information Technology Strategic Goals which are shown at the right. 

Goal 1: Integration & Access

Goal 2: Service Delivery

Goal 3: Improve & Streamline

Goal 4: Privacy & Security

Objectives

Strategies

Goals

6. Design and implement a comprehensive IT training facility that can be utilized by students, faculty and staff in an anytime-and-for- any-purpose environment.

 

6.1

Design a training facility that can be used effectively for training on infrastructure hardware and software, new PC/mobile devices/apps and newly implemented technology.

 

 

6.2

Make available teaching/training materials on an as needed/requested basis. Hardware and software can be easily available.

 

 

 

6.3

Survey student, faculty and staff about technology and technical training needs.

 

 

 

 

6.4

Provide training for Supervisors on account creation and maintenance and department network share security.

               

 

 

The table below summarizes the objectives and strategies and how they map to each of the Office of Information Technology Strategic Goals which are shown at the right. 

Goal 1: Integration & Access

Goal 2: Service Delivery

Goal 3: Improve & Streamline

Goal 4: Privacy & Security

Objectives

Strategies

Goals

7. Increase and assess user security awareness, classify and protect sensitive data, secure the technical environment and support institutional initiatives.

 

7.1

Provide training for large groups, departments and individuals.

 

7.2

Maintain an up-to-date security website to provide user resources and contact information.

7.3

Conduct regular assessments to identify end-user awareness regarding sensitive information and security best practices.

 

7.4

Identify and secure data stores according to sensitivity.

 

 

7.5

Secure the environment utilizing Firewalls and other security technologies.

 

 

7.6

Report on sensitive discoveries and facilitate remediation.

 

7.7

Support the development and maintenance of policy and procedure.

 

 

7.8

Support institutional auditing and compliance initiatives.

 

 

               

 

The table below summarizes the objectives and strategies and how they map to each of the Office of Information Technology Strategic Goals which are shown at the right. 

Goal 1: Integration & Access

Goal 2: Service Delivery

Goal 3: Improve & Streamline

Goal 4: Privacy & Security

Objectives

Strategies

Goals

8. Leverage public and private cloud technologies that enhance College technology initiatives and student learning.

8.1

Leverage Virtual Computing System to improve student, faculty and staff access to College licensed programs.  Utilize system to reduce numbers of college labs and computers by using personal devices and making labs more flexible for software delivery.

8.2

Implement Google Apps for Edu or similar technologies and integrate into MyPage portal.  Utilize system to provide improved email solution and enhanced collaboration for students.   

8.3

Work with Academic Schools and Divisions to make lab software licensing compatible with online virtual environment.

 

 

8.4

Research available cloud service offerings, and implement those that complement the institution’s goals and needs.

 

               

 

The table below summarizes the objectives and strategies and how they map to each of the Office of Information Technology Strategic Goals which are shown at the right. 

Goal 1: Integration & Access

Goal 2: Service Delivery

Goal 3: Improve & Streamline

Goal 4: Privacy & Security

Objectives

Strategies

Goals

9. Ensure ability to address a disaster or carry on in the face of a disaster.

9.1

Maintain documentation of a disaster recovery plan and procedures to be followed in the event of a disaster.

 

 

 

9.2

Identify operations and timelines to be restored in the event of a disaster.

 

 

 

9.3

Prepare the organization to effectively recover from a disaster.

 

 

9.4

Identify key operations (software & hardware) to recover.

 

 

 

9.5

Train staff to deal with various emergencies and system disruptions.

 

 

 

9.6

Ensure business continuity of key systems (financial and student).

 

 

 

9.7

Run annual test of Disaster Recovery / Business Continuity plans.

 

 

               

 





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