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Citrix SSL VPN Connection Instructions

The VPN system allows you to connect your computer to the SLCC network from off campus and access network resources normally available while on site.  Please read through the instructions below to learn how to configure the VPN client for your computer's operating system.  

Also, be aware you can access SLCC network resources (network drives, Banner, etc) using the SLCC Desktop via AllAccess.   Instructions for connecting to the AllAccess system are located on the oit support site:  https://slcc.service-now.com/help/kb_view.do?sysparm_article=KB0010213 

Index

 


Windows VPN Client Instructions

  1. Open a web browser and go to https://sslvpn.slcc.edu.
  2. Download the Endpoint Analysis Plugin and install it.  Before the scan starts, you will be prompted with choices.  Choose allow or always allow to run the scan.  If you deny or cancel the scan, you will not be able to connect to the VPN.  If the computer passes the scan, you will be redirected to a login page.*
    Citrix Endpoint Analysis Plugin Installation prompt 

  3. *Login with your MyPage username and password and if successful, you will be prompted to install the Access Gateway Plugin.  Download and install it.
    Citrix Access Gateway Plug-in installation prompt 

  4. After installing the Citrix Access Gateway client, it will connect you to the VPN and redirect you to the SLCC homepage.

  5. There will now be a Citrix Access Gateway icon (Square with a lock on it) in your system notification area on the right hand side of your taskbar. 
    Citrix Access Gateway Plugin Icon in the Windows Toolbar 

  6. To disconnect from the VPN, right click on the icon and select “Logoff” and Yes to confirm.
    Citrix VPN Logoff Sub-menu 

  7. You can now use the icon (Right click > Logon) or open a web browser and go to https://sslvpn.slcc.edu to connect to the VPN.

*NOTE:  You will need to be running Windows 7, 8, 8.1, have the firewall enabled, and have an Antivirus actively running.  Right now we are only checking for a few of the Antivirus options out there, so if you do not pass the Endpoint Analysis Scan as shown by the picture below, please let us know.
Citrix EndPoint analysis prompt for client not meeting requirements 

NOTE:  There is an integration between the Citrix receiver plugin and the Citrix Access Gateway plugin.  If the Citrix receiver plugin is running and open in the notification area of the taskbar, you will not be able to use the Citrix Access Gateway plugin to Logon, but it allows you to open a web browser and go to https://sslvpn.slcc.edu to connect to the VPN.  To disconnect, you have to “Exit” the Citrix receiver.


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Mac VPN Client Instructions

  1. First, you must contact the SLCC HelpDesk (helpdesk@slcc.edu or (801)957-5555 to request the mac_lic2.txt" file to copy to the root of your Mac's hard drive.
  2. Connect to the VPN on a MacOpen up safari and go to https://sslvpn.slcc.edu.
  3. **Download the Endpoint Analysis Plugin and install it.  If you pass, you will be redirected to a login page.  This can take a few minutes for the scan to finish before it redirects you.
    Citrix Endpoint Analysis Plugin Download Prompt 
  4. Login and you will be prompted to install the Access Gateway Plugin.  Download and install it.
    Citrix Access Gateway Plugin installation prompt
  5. After installing the Citrix Access Gateway client, it will connect you to the VPN and redirect you to the SLCC homepage.
  6. At this time, you may wish to lock the Citrix Access Gateway to the Dock for easy access.  If not, a shortcut is located in Finder > Applications > Citrix.  To disconnect, right click on the Access Gateway Plugin in your dock and select, “Disconnect”.
     Citrix Access Gateway Dock Option
    *NOTE:  From now on, you will need to use the Access Gateway Plugin to connect and disconnect from the VPN, unless noted below.
  7. With the Citrix Access Gateway plugin open, whether connected or disconnected, on the title bar, go to, Citrix Access Gateway > Preferences.  Add a name and server address or click the + sign to add a new connection. The name can be anything, but enter sslvpn.slcc.edu as the Server address and close the preferences. 
    Citrix Access Gateway Dialog Box
  8. When using the Citrix Access Gateway plugin to initiate a new VPN connection, click on “Edit Connections” and select your newly created connection.  Click “Connect” to connect to the VPN.  If your connection you made in step 7 is already selected, click “Connect”. 
    Citrix Access Gateway Connect to Existing Connection 
  9. The Endpoint Verification opens and prompts you to verify the running of the Endpoint Analysis scan.  Either check, “Always allow endpoint verification” or click “Verify” every time.  If you click on Cancel or close the Endpoint Verification, you will not be able to connect to the VPN.  
    Endpoint Verification Prompt 
  10. After the Endpoint analysis runs and if your computer passes the scan, you will be prompted for your MyPage username and password.  After entering your MyPage username and password, click on Log On.
  11. If the login is successful, you will be connected to the VPN and it will redirect you to the SLCC homepage.


**NOTE:  You will need to have your firewall enabled and a mac_lic2.txt file in the root directory.
Apple > System Preferences >Security & Privacy

Mac Security & Privacy Dialog - Firewall Settings

mac2lic.txt file copied to root directory of Mac computer

***NOTE:  There is an integration between the Citrix receiver plugin and the Citrix Access Gateway plugin.  If the Citrix receiver plugin is running and open in the title bar, you will not be able to open the Citrix Access Gateway plugin from the dock, but it will allow you to open a web browser and go to https://sslvpn.slcc.edu to connect to the VPN.  To disconnect, you have to “Quit” the Citrix receiver.


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