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How to clean computer of possible virus/spyware

Symptoms

Computer is displaying virus alerts and/or spyware notifications. These are pop-up advertisements or virus trouble alerts.


Cause

Sites accessed on Web

Web downloads

Opening e-mails with attachments that have a virus


Resolution

Run the System Center Endpoint Protection antivirus software.

  • Click the green shield in the bottom right hand corner next to the clock.
  • Click to open then click Scan Now on the right side of the window.
  • When the scan is complete, close all applications and re-start your computer.

To clear out spyware install MalwareBytes from http://www.malwarebytes.org or AdAware from http://www.lavasoft.com, If the virus lets you install either of these products, then run the program(s) to clean the computer.

If these steps can't be completed, contact the Technical Support Help Desk at 801-957-5555 or helpdesk@slcc.edu.





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