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Student Tab Disappears

Symptoms

 

The student doesn’t have a Student Tab. The account is set so the tab shows, and then it disappears again.

 


 

Cause

 

The student does not have the results of English and/or Math scores recorded in their account. If there were transcripts being evaluated for transfer credit, the results of the evaluation have not been recorded in the account. 

There is a process that runs daily that will reset the account with no Student tab even if the account has previously been reset to have a Student tab.

 


 

Resolution

 

The results of the transcript evaluation or test scores will cause an admission “decision code” to have a value that generates a general student record. Until there is a value in that data element, there will not be a Student tab.





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