MySLCC Timed Out Message
User gets a Timed Out messages after logging into MySLCC.
They may not be siigning out of MySLCC, but using the X to close the window.
Have the person logout by clicking the Sign out button in the upper right portion of the window. Then close t...
Student Identification Number (SID - S-Number))
SID's are nine digit numbers beginning with a capital 'S'. SID's or 'S' numbers are used by SLCC in place of a Social Security Number (SSN). By using an SID instead of an SSN, SLCC provides another level of security to help protect you from identity theft.
How can I get my SID or S-Number?
Your SID is provided on your One...
Our Records do not Match the Information Input
After submitting the form for either the “ Get your username and password (New Users) or “Change My Password OR Forgot my usename or password” the message “The information you entered does not match our records.” appears.
The data the user has entered doesn't matc...
Financial Aid Letter won't open with current password
Student has received e-mail from Financial Aid. The letter attached will not open with the student's current MySLCC username and password.
Student has changed their MySLCC password.
The e-mail/letter was sent before student setup MySLCC account.
Faculty Information from Registrar
Registration Hints and Online Services Instruction for Faculty
Add Period Enforced
Administrative Drop for Non-Attendance
Admission Application Deadline
Answer to Secret Question Forgotten / Not Working
Answer to Secret Question not working or has been forgotten.
Ask for the user's SID.
Put it into Banner screen GOATPAD.
Verify user name (can also verify the last 4 digits of the SSN, if needed).
Go to Banner screen GOATPAC.
Clear the check mark for “Web access te...
Student Tab Only Has One Column
The Student tab only has one column, is missing Channel or Columns.
First click on “Content/Layout” in the MyPage top left corner to the left of “Welcome, (username)” and then click Revert to Default Layout. It should make everything back to normal.
Student Tab Disappears
The student doesn’t have a Student Tab. The account is set so the tab shows, and then it disappears again.
The student does not have the results of English and/or Math scores recorded in their account. If there were transcripts being evaluated for transfer credit, the r...
Student is missing the Academics and Records Tab in MySLCC
New student’s Student tab is missing
This could be a result of placement tests not taken or not yet processed and in Banner or transcripts not fully processed. If possible we can check SAAADMS from inside Banner, via the MySLCC Employee tab, for the decision code. A decision code ...
Entering Grades into MySLCC
Grades are due midnight on Specified Date
All enrolled students must be issued a grade, regardless of attendance.
Class grades will not process if the LDA is not submitted in the required format for all E grades:
All E grades must have a Last Date of Attendance (LDA) with this Exact Format : mm/dd/yyyy (two digit mo...