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  • Mac - Instructions to add a network printer
    Macintosh Instructions - Add a Windows shared printer Link to support page with the following instructions . Mac OS X: How to manually add a Windows shared printer In some situations, you may be unable to locate a Microsoft Windows shared (SMB) printer while adding a printer, yet you can s...
  • Setting up OneDrive for Business Sync Client in Office 2013
      Setting up OneDrive for Business Sync Client in Office 2013  Check to see if you have OneDrive for Business installed with your Office 2013.  If you have Office 2010 then let the Help Desk know so they can help you start the installation or assign one of the Desktop Tech to install Office 2013.  Installing On...
  • Steps to Installing a Network Printer
    Symptoms Staff or Faculty needs to install a network printer on their desktop or laptop computer.     Resolution   There are a few ways to go about installing a Network printer. First click on the Start Menu and select Run (the Run option may need to be added to the Windows Vista Start Menu and/or the Win...
  • Support and Access Tiers for Computing Devices
    Below is a list of tiers in SLCC’s device management plan.  This plan includes SLCC purchased devices as well as staff/faculty and student devices and indicates the level of access and support that these devices will have based on multiple factors, like who they have been purchased by as well as their compatibility with SLCC systems ...
  • H: Drive Troubles
      Problem (Symptoms)   User personal H: drives are not mapping for multiple people on the same computer but is on other computers.       Cause   The main trouble was that the computer had an external drive connected and that external drive was assigned the letter H: by the operating syst...
  • Canvas Calendar Feed on Phone
    Problem (Symptoms) If you would like to setup your phone to access the Canvas Calendar Feed here are some instructions. Cause Here are three guides to set this up for various devices. Resolution Calendar Feed for Google Calendars Calendar Feed for iCal Calendar Feed for Outlook
  • Windows Mail application will not sync Exchange account after upgrade from Windows 8 to Windows 10.
    Problem (Symptoms) Windows Mail application will not sync SLCC email account after upgrade from Windows 8 to Windows 10. Cause The user name is defaulting to the local part of the SLCC email address. There is not option to edit the user name. Resolution Delete the SLCC account fr...
  • List of Open Computer Labs
    Open Computer Labs and Student Services Express Labs at SLCC Hours may vary, but most are open Monday thru Thursday 7:00AM to 9:30PM, Friday 7:00AM to 4:30PM, Saturday 8:00AM to 4:30PM   Taylorsville/Redwood Campus Open Lab                     LIB 144 South City C...
  • How to install or upgrade to Parallels Desktop 13
    How to install or upgrade to Parallels Desktop 13   APPLIES TO: Parallels Desktop 13 for Mac Home Edition Parallels Desktop 13 for Mac Pro Edition   NOTE: After upgrading to Parallels Desktop 13, you do not need to reinstall Windows or create a new virtual machine. You can use your existing virtual mac...
  • Adding Exception to Java Control Panel for Banner
    If Banner 8 opens but gives an error (pictured below) that it is being blocked follow these instructions.   Go to Control panel -> select Java (32 bit)   Select the security tab -> edit site list   Click add, type the exception: click add, type the second se...