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Knowledge

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  • Security Awareness Training
      If you are receiving a phishing email initiated by the Information Security Office at Salt Lake Community College or if you are looking to better understand Phishing emails and how to identify and deal with them in an effective way, SLCC has established a Security Education Platform where you can go for this additional training. ...
  • Process for Verifying Duo User for Reactivation
    Process for Verifying Duo User for Reactivation   -         Ask for username to create ticket -         Log into Duo.com -         Search for User in DUO Admin -         Check phone...
  • Managed Apple Filevault implementation
      Managed Apple FileVault Implementation   FileVault is a disk encryption program in Mac OS X 10.3 (Panther) or later.  It performs on-the-fly encryption with volumes on Mac computers.  The following steps explain the experience you will have as the Office of Information Technology (OIT) enables File...
  • Adding a shared calendar to your Outlook application (Windows, Mac, and Mobile devices)
    To open a shared calendar (college events, shared room calendar, etc.) in your Outlook application follow these steps.   Note! The color selected for the Calendar will be used to identify that calendar's events when it is overlaid with another calendar or when it is setup to be viewed side-by-side with another calendar. ...
  • How to Clear Browing History/Delete Temorary Internet Files
    Why Clear Cache and Cookies? Clearing Cache and Cookies is an important first step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may ...
  • Avoiding disruptions in Online meetings and courses
    Cyber criminals are currently exploiting remote conferencing applications for teleworking employees and online public meetings. With the recent increase in teleworking options and publications of public meetings available to join, cyber criminals are “zoom-bombing”, which is hijacking the meetings and sharing images of pornography or ...
  • Citrix Receiver for iPad/iPhone/iPod
    Citrix Receiver for iPad/iPhone/iPod 1. Search for "Citrix Receiver" in the App Store and select to purchase/install the free app 2. Click on the below link to automatically configure the receiver Staff Auto-Configure Link Student Auto-Configure Link • Click on "Add Store"  • Enter your username in the requested fiel...
  • How to Register a Mac with Jamf Cloud
    Directions for faculty and staff computers only, please contact helpdesk@slcc.edu or the Lab Coordinator to enroll student lab computers.   To begin the process of enrolling your Apple device into Jamf, follow these steps:   1) Open a web browser and navigate to the following URL:       &nb...
  • How to check for 32-bit applications before upgrading to MacOS Catalina
    MacOS Catalina does not support 32-bit applications, therefore before upgrading you will want to check for existing 32-bit applications on your device to avoid problems after the upgrade.  Below are some guidelines on which applications do work, applications that you can ignore, and finally applications that will require you to research them...
  • Citrix Receiver for Android
    Citrix Receiver for Android 1. Search for "Citrix Receiver" in the Android Market, install it 2. Click on the below link to automatically configure the receiver Staff Auto-Configure Link Student Auto-Configure Link If the auto configure link doesn't work create a new account with the following settings a. Open the Citrix Rec...
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