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Knowledge

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  • Security Awareness Training
      If you are receiving a phishing email initiated by the Information Security Office at Salt Lake Community College or if you are looking to better understand Phishing emails and how to identify and deal with them in an effective way, SLCC has established a Security Education Platform where you can go for this additional training. ...
  • Mac - Instructions to add a network printer
    Macintosh Instructions - Add a Windows shared printer Link to support page with the following instructions http://support.apple.com/kb/HT3049 . Mac OS X: How to manually add a Windows shared printer In some situations, you may be unable to locate a Microsoft Windows shared (SMB) printer while adding a printer, yet you can s...
  • Process for Verifying Duo User for Reactivation
    Process for Verifying Duo User for Reactivation   -         Ask for username to create ticket -         Log into Duo.com -         Search for User in DUO Admin -         Check phone...
  • Adding a shared calendar to your Outlook application (Windows, Mac, and Mobile devices)
    To open a shared calendar (college events, shared room calendar, etc.) in your Outlook application follow these steps.   Note! The color selected for the Calendar will be used to identify that calendar's events when it is overlaid with another calendar or when it is setup to be viewed side-by-side with another calendar. ...
  • How to Clear Browing History/Delete Temorary Internet Files
    Why Clear Cache and Cookies? Clearing Cache and Cookies is an important first step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may ...
  • Steps to Installing a Network Printer
    Symptoms Staff or Faculty needs to install a network printer on their desktop or laptop computer.     Resolution   There are a few ways to go about installing a Network printer. First click on the Start Menu and select Run (the Run option may need to be added to the Windows Vista Start Menu and/or the Win...
  • Citrix Receiver for iPad/iPhone/iPod
    Citrix Receiver for iPad/iPhone/iPod 1. Search for "Citrix Receiver" in the App Store and select to purchase/install the free app 2. Click on the below link to automatically configure the receiver Staff Auto-Configure Link Student Auto-Configure Link • Click on "Add Store"  • Enter your username in the requested fiel...
  • How to Register a Mac with Jamf Cloud
    Directions for faculty and staff computers only, please contact helpdesk@slcc.edu or the Lab Coordinator to enroll student lab computers.   To begin the process of enrolling your Apple device into Jamf, follow these steps:   1) Open a web browser and navigate to the following URL:       &nb...
  • Citrix Receiver for Android
    Citrix Receiver for Android 1. Search for "Citrix Receiver" in the Android Market, install it 2. Click on the below link to automatically configure the receiver Staff Auto-Configure Link Student Auto-Configure Link If the auto configure link doesn't work create a new account with the following settings a. Open the Citrix Rec...
  • Accessing Exchange Email (@SLCC) Through Outlook Web Mail
    EMPLOYEE (EXCHANGE) E-MAIL All staff and faculty members have access to an Exchange email account beginning their first day of employment ( firstname.lastname@slcc.edu ).  This email is generally accessed through the Office 365 Outlook application for employees with a college-issued computer, however, all staff and faculty memb...
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