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  • Mac - Instructions to add a network printer
    Macintosh Instructions - Add a Windows shared printer Link to support page with the following instructions . Mac OS X: How to manually add a Windows shared printer In some situations, you may be unable to locate a Microsoft Windows shared (SMB) printer while adding a printer, yet you can s...
  • Process for Verifying Duo User for Reactivation
    Process for Verifying Duo User for Reactivation   -         Ask for username to create ticket -         Log into -         Search for User in DUO Admin -         Check phone...
  • Setting up OneDrive for Business Sync Client in Office 2013
      Setting up OneDrive for Business Sync Client in Office 2013  Check to see if you have OneDrive for Business installed with your Office 2013.  If you have Office 2010 then let the Help Desk know so they can help you start the installation or assign one of the Desktop Tech to install Office 2013.  Installing On...
  • Steps to Installing a Network Printer
    Symptoms Staff or Faculty needs to install a network printer on their desktop or laptop computer.     Resolution   There are a few ways to go about installing a Network printer. First click on the Start Menu and select Run (the Run option may need to be added to the Windows Vista Start Menu and/or the Win...
  • H: Drive Troubles
      Problem (Symptoms)   User personal H: drives are not mapping for multiple people on the same computer but is on other computers.       Cause   The main trouble was that the computer had an external drive connected and that external drive was assigned the letter H: by the operating syst...
  • Employee Dashboard FAQ for Supervisors
    Employee Dashboard Supervisors’ Frequently Asked Questions • What functionality do supervisors have on the new Employee Dashboard? Answer: Supervisors have access to the new “My Team” function which allows a quick way to access employees’ leave balances and allows them to drill down to employees ...
  • Windows Mail application will not sync Exchange account after upgrade from Windows 8 to Windows 10.
      Problem (Symptoms)   Windows Mail application will not sync SLCC email account after upgrade from Windows 8 to Windows 10.       Cause   The user name is defaulting to the local part of the SLCC email address. There is not option to edit the user name.     &nb...
  • Adding Exception to Java Control Panel for Banner
    If Banner 8 opens but gives an error (pictured below) that it is being blocked follow these instructions.   Go to Control panel -> select Java (32 bit)   Select the security tab -> edit site list   Click add, type the exception: click add, type the second se...
  • Employee Dashboard FAQ for All Employees
    Employee Dashboard Frequently Asked Questions   • What is the Employee Dashboard? Answer: The employee dashboard is a cleaner, condensed, more modern looking version of the employee tab on mySLCC. With enhanced features, including a mobile-friendly version, the employee dashboard will provide an improved user ...
  • FAQ's for Windows Updates - SLCC Computers
    Common questions about Windows updates on SLCC computers. Q: When are updates pushed? A: Updates are typically made available to SLCC computers starting the third week of each month. They become mandatory on the fourth Sunday of each month . Q: How can I tell if I have updates that need to be installed? A: A pop-up ba...