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Knowledge

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  • Security Awareness Training
      If you are receiving a phishing email initiated by the Information Security Office at Salt Lake Community College or if you are looking to better understand Phishing emails and how to identify and deal with them in an effective way, SLCC has established a Security Education Platform where you can go for this additional training. ...
  • Mac - Instructions to add a network printer
    Macintosh Instructions - Add a Windows shared printer Link to support page with the following instructions http://support.apple.com/kb/HT3049 . Mac OS X: How to manually add a Windows shared printer In some situations, you may be unable to locate a Microsoft Windows shared (SMB) printer while adding a printer, yet you can s...
  • Process for Verifying Duo User for Reactivation
    Process for Verifying Duo User for Reactivation   -         Ask for username to create ticket -         Log into Duo.com -         Search for User in DUO Admin -         Check phone...
  • Adding a shared calendar to your Outlook application (Windows, Mac, and Mobile devices)
    To open a shared calendar (college events, shared room calendar, etc.) in your Outlook application follow these steps.   Note! The color selected for the Calendar will be used to identify that calendar's events when it is overlaid with another calendar or when it is setup to be viewed side-by-side with another calendar. ...
  • Steps to Installing a Network Printer
    Symptoms Staff or Faculty needs to install a network printer on their desktop or laptop computer.     Resolution   There are a few ways to go about installing a Network printer. First click on the Start Menu and select Run (the Run option may need to be added to the Windows Vista Start Menu and/or the Win...
  • How to Register a Mac with Jamf Cloud
    Directions for faculty and staff computers only, please contact helpdesk@slcc.edu or the Lab Coordinator to enroll student lab computers.   To begin the process of enrolling your Apple device into Jamf, follow these steps:   1) Open a web browser and navigate to the following URL:       &nb...
  • Accessing Exchange Email (@SLCC) Through Outlook Web Mail
    EMPLOYEE (EXCHANGE) E-MAIL All staff and faculty members have access to an Exchange email account beginning their first day of employment ( firstname.lastname@slcc.edu ).  This email is generally accessed through the Office 365 Outlook application for employees with a college-issued computer, however, all staff and faculty memb...
  • Employee Dashboard FAQ for Supervisors
    Employee Dashboard Supervisors’ Frequently Asked Questions • What functionality do supervisors have on the new Employee Dashboard? Answer: Supervisors have access to the new “My Team” function which allows a quick way to access employees’ leave balances and allows them to drill down to employees ...
  • Converting to Microsoft Office 365 and Upgrading to the latest Version (Mac)
    Follow these steps to switch to Office 365 and then upgrade to the most recent version.   1) Quit all Microsoft Office applications.   2) If you have not registered your Mac with Jamf, click on this link to go through that process before beginning this one.   https://slcc.service-now.com/help/kb_view....
  • Phish Email Reporting - Outlook (PhishAlarm)
        When you receive an email that you have properly identified as a phishing or malicious attempt, you can report that email directly from within your Outlook account with both Windows and Mac versions by following these steps:   Outlook Desktop Application (Win/macOS) 1) Click and highlight the suspect...
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