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Knowledge

11 - 20 of 26
  • OIT Planned Outage Notification 5/11/2020
    May 11 to May 13, 2020: South City Campus, Main 1152 telecom room   Outage Summary: OIT will be performing maintenance tasks on networking equipment at the South City Campus, Main 1152 1st floor. This activity will cause intermittent availability of all connectivity including Internet, Wireless a...
  • Technical Support Walk-in Closure
    Effective immediately we will be closing the walk-in function of the Technical Support Help Desk and will move to a scheduling model.   If you need to computer or Technology assistance, please can contact us in one of two ways:      First, submit a ticket via http://support.slcc.edu by selecting “Report an i...
  • August Microsoft Patch Weekend 8/18
    To learn more about the Required Software Updates (patches) read the information at this link to the Service Now Customer Service Knowledge Base.   https://slcc.service-now.com/help/kb_view.do?sysparm_article=KB0010290   “August” Microsoft Patch Weekend Summary:     &nbs...
  • OIT Planned Outage Notification 5/7/2020
    Thursday May 7,   2020:  Firewall Outage.   Outage Summary: OIT will be performing regular maintenance on all firewalls at all campuses including PCI, Data Center and Edge. This activity will cause intermittent availability of all Data Center and Internet connectivity while each firewall is reloade...
  • OIT Planned Outage Notification 5/17/2020
    OIT Planned Outage Notification 5-17-2020 Sunday May 17 2020:  Banner, ODS and MySLCC Outage   Outage Summary:     OIT will be performing upgrades to the Banner, Degree Works, the ODS and Data Warehouse, and Self-Service Banner beginning at 5:00 a.m. Sunday, May 17.  These systems will be ...
  • Change to Outlook, Report Phishing Add-In 8-16-2019
    Friday August 16, 2019: Change to Outlook toolbar, from 9:00 a.m. to 9:00 p.m.   Change Summary:   OIT will be adding an Outlook add-in to the toolbar. The add-in is called “Report Phish”. This process can take up to 12-hours and will not affect the user’s ability to use email. Closing and re-open...
  • OIT Planned Outage Notification 5/7/2020
    Thursday, May 07, 2020:  Voice Services, All Sites   Outage Summary: The Infrastructure team will be updating of CUCM server to enable Reflash login flow, which will help Jabber work for login better with users working remotely. This will affect phones, Jabber, Webex calling during this outage. The outage is sched...
  • PC/Mac Zoon Update
    Zoom 5.0 Security Update   Zoom 5.0 is being push to both Window PCs and Mac computers both on and off site.   Because of Zoom’s rapid growth in use due to the Coronavirus lockdowns  it’s Security Vulnerabilities have come to light.  Full details of security enhancements in the link below.  ...
  • OIT Planned Outage Notification 5/7/2020
    Thursday May 7, 2020: TRC AAB 165E Add Switch to Existing Switch Stack   Outage Summary: OIT will be adding a switch to the existing switch stack. This activity will cause intermittent availability of all connectivity including Internet, Wireless, and Voice during this maintenance period on the first floo...
  • OIT Planned Outage Notification 12/20/2019
    Friday December 20 , 2019:  South City   Outage Summary: OIT will be performing maintenance tasks on networking equipment at the  South City Campu s . This activity will cause intermittent availability of all connectivity including Internet, Wireless, and Voice,   during this maintenan...
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